Introducing Palona AI Catering Manager Agent
We’re introducing Catering Manager AI Agent, the newest addition to Palona’s Restaurant Voice AI product suite.
Catering Manager AI Agent ensures no inquiry slips through the cracks: whether it comes in by phone, SMS, email, or web. The system builds integration with Toast and Olo, sends order confirmations and reminders, and follows up after the event. Most importantly, it’s designed with a manager-in-the-loop model, so your guests still get the warmth and hospitality of a human touch, while repetitive tasks are automated away.
Key highlights:
- Omnichannel capture: never miss an inquiry, across voice, text, email, or web.
- Seamless integrations: direct sync with Toast and Olo menus and rules.
- Smart workflows: eligibility checks, upsell at the right time, reminders, and follow-ups.
- Human in the loop: dietary requests, rush orders, or policy exceptions are escalated to managers.
We’re launching with a Pilot Program; fees are waived during this period in exchange for your feedback as we continue improving the product together.
👉 If you’re looking to grow your catering business this holiday season, now’s the time to join. Sign up here.
Maria Zhang
CEO, Palona.ai
