AI built for
revenue expansion.
Book a DemoExample Palona catering call:
- Caller: Hi, I need catering for a corporate event.
- Palona: Happy to help! How many guests are you expecting?
- Caller: Around 80 people. It's a Friday lunch.
- Palona: Got it. Any dietary needs or preferences?
- Caller: Half vegetarian, rest is flexible.
- Palona: Perfect — our catering manager has all the details and will follow up shortly.
Catering manager alerted · ~$4,200
Customer demand is bigger than the transactions you can see.
Palona answers the calls you miss, converts the orders that go cold, and flags the operational problems that cost you sales.
Recover missed demand
Pickup order
Voicemail · 7:42 PM
$67.50
Sent to POS
Catering inquiry
Voicemail · 7:44 PM
$4,200
Manager texted
Pickup order
Voicemail · 7:51 PM
$38.25
Sent to POS
Turn the calls that used to hit voicemail into orders in your POS.
Convert high-value inquiries
Qualify catering, events, and large orders before they go cold.
Unify your technology
Connect directly to the POS, reservation system, and cameras you already run.
Protect your team's time
Palona takes the phone so your staff stay with the guests in front of them.
The Palona Platform
Capture demand. Convert it to revenue. Learn what drives growth.
Palona
Weekly revenue summary
Call capture improved this week, led by higher catering conversion.
Calls captured
342
+18% this week
Locations live
12
across the group
Top demand
Analyze
Monitor
What drove the revenue increase this week?
Summary
Call capture improved this week, mainly due to higher catering conversion and fewer missed calls during peak service hours.
Total Calls Captured
Top Categories
Last 7dCount
Δ
Pickup orders
124
+22%
Reservations
89
+8%
Catering inquiries
23
+31%
General questions
67
−5%
Complaints / issues
12
−18%
Ask a follow-up question
Ordering Agent
Capture the orders that go to voicemail.
- Takes full orders, sends it straight to your POS
- Answers menu, hours, and reservation questions around the clock
- Upsells on every order, raising average ticket value
in orders collected in 3 weeks
Three-location hospitality group, NY
Example Palona phone order:
- Caller: Hi, can I place an order for pickup?
- Palona: Of course. What can I get started for you?
- Caller: Two racks of ribs and a large mac and cheese.
- Palona: Great choice. Anything to drink with that?
- Caller: A sweet tea, please.
Order placed and sent to Toast POS: 2 Rack of Ribs, Large Mac & Cheese, Sweet Tea. Pickup 7:00 PM. Total $70.75.
Example Palona catering inquiry:
- Guest: We need lunch for 80 people next Friday.
- Palona: I can help. What time should food arrive, and are there dietary notes?
Brief drafted:
- Date: Fri, Jul 18
- Guests: 80 people
- Budget: ~$4,200
- Dietary: Half vegetarian
Catering brief submitted to the manager: 80 guests - Jul 18 - ~$4,200. Half vegetarian. Ready for manager review.
Catering Agent
Convert the high-value orders that go cold.
- Runs the catering conversation from first reply to submitted brief
- Recommends based on party size, budget, dietary restrictions, and event type
- Immediately notifies staff of new orders
in catering inquiries, first day live
53-location brand
Revenue Intelligence
Find the revenue hiding in your conversations.
- Shows demand by location, daypart, channel, and use case
- Pinpoints where inquiries stall and what blocks the order
- Creates the lead, routes the follow-up, flags the exception
What it reports
Example Palona Revenue Intelligence answer across 12 locations.
Question: Where is catering demand growing?
Catering inquiries grew 31% over the last 30 days. Three locations account for most of it:
- Downtown: 84 inquiries, +48%
- Riverside: 61 inquiries, +36%
- Airport: 39 inquiries, +12%
- Revenue opportunities: $41,200
- Conversion rate: 38%
Follow-up routed: 12 inquiries with no reply sent to each catering manager.
Operations Intelligence
Protect the revenue lost to problems nobody sees.
- Connects directly to your existing security cameras
- Covers guest experience, food safety, staff compliance, and cleanliness
- Flags operation problems with real-time alerts
shorter table turnover time, busiest day of the year
Cali BBQ, Father's Day
Live camera feeds
Store #14
Prep line
Line flow steady
Front counter
1 guest waiting
Pickup station
Pickup lane clear
Dining room
2 tables need reset
Counter queue steady
1 guest waiting. Keep the counter visible in case the line grows.
Proven in live restaurant operations.
Pizza Guys
95+ locations
“We evaluated three different AI phone-ordering companies but none met our expectations during the initial testing phase. That changed with Palona. Their dedication to building a system that feels natural and trustworthy for our customers really stood out.”
Ali Ghassabian
Vice President
Pepper Lunch
Global chain
“We spent 10 minutes talking about Palona on a CEO call — and I'm not the one who brought it up. The early results we're seeing have us very excited about what's possible.”
Troy Hooper
Chief Executive Officer
Friedman's Hospitality
14 brands · 30 locations
“They are one of the fastest-moving tech platforms I've partnered with. Palona finds what your restaurant group needs and adapts at a speed I haven't quite seen anywhere else.”
Anne Chiao
Chief Technology Officer
Works with the systems you already use.
Palona connects with supported POS, ordering, reservation, and customer systems so revenue workflows fit into the tools your teams already use.
Adora
Supported systems include Toast, Adora, Olo, Square, Yelp Reservations, OpenTable, Resy, and MiniTable.
Palona Agent — Employee of the Century™
Turn more customer demand into revenue with Palona.
See how Palona can expand revenue and reveal new growth opportunities across your locations.
Book a Demo