Question 1

How fast can we go live?

Accepted Answer

Most Toast operators are live within a few days. We handle configuration, voice training, and menu setup as part of onboarding. You do not need a developer or a long implementation project.

Question 2

What systems do you integrate with?

Accepted Answer

Palona is an official Toast partner and integrates with Adora. Yelp Reservations is active. Olo and Square integrations are in progress. Voice AI works with any phone system — we add a Palona number that forwards or replaces your existing line.

Question 3

What happens when the AI cannot handle something?

Accepted Answer

Palona escalates gracefully. If a caller has a complex request, the AI hands off to your team with a full summary of the conversation. Nothing drops. Your team is never left without context.

Question 4

Will my guests accept talking to AI?

Accepted Answer

Yes — and often they do not realize they are. Handcraft Burgers' guests regularly ended calls without knowing they spoke to AI. Palona is configured to sound like your restaurant, not a call center.

Question 5

How does pricing work?

Accepted Answer

Pricing depends on the number of locations, call volume, product scope, and integrations. We do not publish per-seat plans. Book a demo and we will walk you through what the right package looks like for your operation.

Question 6

How do you handle data security and compliance?

Accepted Answer

Call recordings and operational data are encrypted in transit and at rest, with role-based access controls and defined retention windows. We are happy to share our security documentation and sign a DPA as part of onboarding. Bring your security questions to the demo and we will walk through specifics.

Questions about working with Palona?

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