Palona AI and Goodcall Partner to Launch Voice AI Built Exclusively for Restaurants
Today, we are proud to announce a strategic partnership with Goodcall to launch Goodcall for Restaurants powered by Palona Voice AI—a purpose-built voice automation solution designed specifically for the restaurant industry.
This collaboration unites two Silicon Valley teams founded by former Google engineers with a shared mission: to transform how restaurants interact with their guests through voice technology that feels natural, deeply integrated, and built for the realities of restaurant operations.
Why This Partnership Matters
Restaurants still rely heavily on the phone for orders, reservations, and guest inquiries. Yet service expectations have fundamentally changed. Guests expect immediate answers, accurate information, and seamless experiences—whether they’re calling at noon on a Tuesday or 9 PM on a Friday night.
Most voice AI solutions treat restaurants as an afterthought, offering generic call handling that doesn’t understand the complexity of restaurant operations. Split orders across multiple payment methods. Dietary restrictions that affect multiple menu items. Delivery timing coordinated with kitchen capacity. These aren’t edge cases—they’re everyday realities that generic AI can’t handle.
“By partnering with Goodcall, we’re combining their proven expertise in AI-driven voice systems with Palona’s restaurant domain intelligence to create something the industry has been waiting for—a voice AI that actually understands hospitality,” said Maria Zhang, CEO of Palona AI.
What Goodcall for Restaurants Delivers
Goodcall’s AI platform already powers thousands of small businesses with smart answering, CRM, and booking automation. With Palona’s technology, Goodcall for Restaurants becomes something fundamentally different: a solution built exclusively for restaurant operators that integrates fully with the systems they already use.
The platform connects directly with POS systems, online ordering, delivery platforms, reservation systems, waitlists, and loyalty programs—ensuring that every customer call turns into a revenue opportunity rather than an interruption during service.
This means:
Seamless order-taking that understands menu complexity, handles modifications naturally, and routes orders directly to your POS without manual re-entry.
Intelligent reservation and waitlist management that knows your table availability, suggests optimal seating times, and updates your system in real-time.
24/7 availability in English and Spanish, so you never miss a call regardless of when guests decide they want your food.
Deep integration with loyalty programs, recognizing returning customers and applying their preferences and rewards automatically.
The result: your phone transforms from a source of constant interruption into a profitable, data-driven guest channel that works as hard as your team does.
Built by Restaurant Technology Veterans
“This partnership is about focus,” said Bob Summers, CEO of Goodcall. “For five years, we’ve seen the power of AI voice agents in everyday business. Together with Palona, we’re dedicating that power entirely to restaurants—bringing them the most sophisticated, reliable, and brand-authentic voice AI service in the industry.”
Both companies bring deep expertise to the partnership. Palona AI, based in Palo Alto, was founded by former AI leaders from Meta and Google who’ve spent years building voice and computer-vision technologies specifically for hospitality. Goodcall, also Silicon Valley-based, has refined voice AI deployment across thousands of businesses, learning what works in high-volume, high-stakes customer interactions.
Together, they’re creating technology that doesn’t just answer calls—it represents your brand, understands your operation, and delivers the consistent, friendly service that keeps guests coming back.
A Long-Term Commitment to the Restaurant Community
This partnership signals more than a product launch. Palona and Goodcall are committing to ongoing expansion of features across the full spectrum of restaurant operations: reservations, waitlists, takeout, delivery, and loyalty programs.
The vision is clear: transform the restaurant phone from a necessary hassle into a strategic asset that drives revenue, captures data, and creates better experiences for both guests and staff.
For operators, this means technology that finally works the way restaurants actually operate—handling the complexity, understanding the nuances, and scaling effortlessly whether you’re managing one location or twenty.
What This Means for Restaurant Operators
The best technology disappears into daily operations, working so seamlessly that teams forget it’s there. That’s the standard Palona and Goodcall are building toward: voice AI that feels like hiring your best employee, the one who never calls in sick, never forgets a regular’s preferences, and handles every call with the same energy and attention whether it’s the first order of the day or the hundredth.
If you’re an operator tired of missed calls during rush, frustrated by order-taking errors, or simply stretched too thin to give every guest the attention they deserve, this partnership was built for you.
Read the full press release on Business Wire here.
Maria Zhang
CEO, Palona AI
