What is an Ordering Agent for restaurants?
An Ordering Agent is restaurant voice AI that answers guest questions, takes orders on phone, text, email, and chat, and sends structured orders into your existing workflow or POS.
Ordering Agent
Convert more customer demand into revenue.
AI
Palona
In call · (415) 555-0142
Capture demand across channels.
Palona answers on phone, text, email, and chat, so an inbound order never waits for someone on your team to be free.
Answers every channel
Palona picks up the phone, replies to texts and emails, and answers web chat, including nights, weekends, and holidays.
Sounds like your restaurant
Palona clones your brand's voice on calls and matches your tone in writing, so every reply sounds like your restaurant.
Handles orders
Collects orders, answers questions, books reservations, and intelligently upsells.
Friday dinner rush
All lines
Pickup order
7:02 PM
Hours and parking
7:03 PM
Table for six
7:03 PM
Answered in your brand's voice
3 of 3 answeredOrdersQuestionsReservations
Built with emotional intelligence.
Palona knows when to pass to a human, is multilingual, and screens spam calls.
Knows when to pass to a human
When a guest needs a person, Palona hands off cleanly with the full context, so nothing gets repeated.
Multilingual
Currently operating in English, Spanish, and Mandarin. More languages are available upon request.
Filters spam and robocalls
Junk calls are screened out automatically, so your team is never pulled off the floor for a wrong number.
How each call was handled
LiveEspañolHandled in Spanish
¿Tienen mesa para seis esta noche?
Needs a personPassed to a human, with context
My order came to the wrong address and I am upset.
Not a customerScreened, nobody interrupted
Auto-dialer · merchant services offer
English · Spanish · Mandarin Nobody pulled off the floor
Turn every conversation into a paid order.
Palona takes the full order in the conversation and sends it straight to your POS, then collects payment before pickup.
Takes the full order
Items, modifiers, pickup time. Palona captures the whole order exactly as the guest wants it.
Sends orders straight to your POS
Every order lands in your existing POS without requiring staff to re-enter the order, and no new hardware to manage.
Collects payment
Palona texts a payment link and collects before the guest arrives.
Order in progress
Pickup 7:00 PM2 × Ribs (full rack) · extra sauce$47.90
1 × Mac & cheese · large$8.50
1 × Sweet tea$3.25
Total$0.00
Sent straight to Toast POS
Payment link texted to the guest
Paid before pickup$0.00
The Results
Based on real outcomes our clients have seen.
$9,300in phone orders sent straight to the POS (3 locations, 24 days)
Palona takes the whole order on the call and drops it into the POS the way a staff member would enter it. Nobody retypes a ticket, and nothing gets lost between the phone and the kitchen.
140
orders placed
$66.42
average ticket
585
items rung up
Works with the systems you already use.
Palona connects with supported POS, ordering, reservation, and customer systems so revenue workflows fit into the tools your teams already use.
Adora
FAQ
Ordering Agent questions, answered.
A few practical details for teams evaluating restaurant AI phone ordering and cross-channel order capture.
Can Palona handle AI phone ordering for restaurants?
Yes. Palona answers inbound calls, understands menu items and modifiers, confirms pickup details, suggests upsells, and can collect payment before the guest arrives.
Does Palona integrate with Toast POS?
Palona is built for restaurant operators using systems like Toast and can route completed orders into the POS without staff re-entering the order by hand.
What happens when a guest needs a person?
Palona hands off cleanly with the full conversation context, so your team knows what the guest asked for and does not have to start over.
How quickly can a restaurant launch the Ordering Agent?
Most restaurant launches start with menu setup, voice and tone configuration, routing rules, and POS workflow review, so teams can begin with a focused pilot before expanding to more locations.
Turn more customer demand into revenue with Palona.
See how Palona can expand revenue and reveal new growth opportunities across your locations.
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