Pizza Cloud + Palona = Pizza Tomorrow
Pizza Cloud, the industry leader in voice-over-IP phone systems built specifically for pizzerias, has selected Palona as their voice AI partner to enhance their offering to the pizza industry.
Together, we’re showing how the right communication technology can help operators simplify daily operations and deliver smoother guest experiences. From AI-powered call handling integrated with voice-over-IP and messaging services, we’re making it easier to run your pizza restaurant—even during the dinner rush when every second counts.
Why Pizza Cloud Chose Palona
Pizza Cloud’s phone and messaging systems are designed specifically for pizzerias—reliable, intuitive, and built to keep orders flowing no matter how busy the line gets. No dropped calls. No confused routing. No guests waiting on hold while your team juggles tables.
When Pizza Cloud evaluated voice AI partners, they were looking for technology that could seamlessly integrate with their infrastructure while maintaining the quality and reliability their customers expect. They chose Palona because our AI agents deliver natural conversation, accurate order-taking, and intelligent escalation—all while working within the systems pizza operators already use.
By integrating Palona’s AI assistant with Pizza Cloud’s voice and messaging infrastructure, operators get AI that handles calls, answers common questions, and takes orders automatically, paired with a phone system that routes everything seamlessly to the right place.
We’re helping pizza restaurants modernize without complicating operations.
“After evaluating several AI platforms, Palona AI emerged as the clear choice. We were seeking a partner that shares our commitment to delivering the best solutions at a reasonable cost — and Palona embodies that. The team’s passion for innovation and dedication to customer satisfaction align perfectly with our own values. Moreover, Palona’s management has been highly responsive and receptive to feedback, continuously refining their AI to remain the leading solution in the pizza industry.” —Gabriel Saa, Business Development Manager, Pizza Cloud
What This Means for Pizza Operators
Running a pizza restaurant means managing calls, orders, guests, and staff—all happening at once. During Friday night rush or a big game, something inevitably falls through the cracks. Usually, it’s the phone.
That’s exactly why this partnership matters. Palona integrated with Pizza Cloud unlocks efficiency that directly impacts your bottom line:
Never miss a call or an order. Friday night. Phones ringing nonstop. Palona’s AI answers every call—whether it’s a guest asking about gluten-free crust, a coach ordering ten pies for the team, or a regular calling in their usual: extra-large, half pepperoni, half sausage, light sauce, well done, ready in 20.
Reduce stress on your staff. Your crew’s already spinning pies, boxing orders, and greeting the line out the door. Let Palona handle the phones so they can focus on dough, not hold music. Fewer interruptions mean smoother service and happier guests.
Increase order accuracy and speed. Pizza orders get complicated—half-and-halfs, light cheese, delivery notes. Palona’s AI captures every detail with precision, cutting down remakes and confusion so pizzas come out right the first time.
Boost repeat visits. In the pizza business, convenience wins. When calling your shop is fast and easy—no busy signals, no long holds, no repeating your order three times—guests choose your pizza over the chain down the street.
This isn’t about replacing the human touch. It’s about giving operators more time to deliver it. When your team isn’t juggling phones during peak service, they can focus on what only humans do well—creating memorable dining experiences that turn first-time visitors into regulars.
“We evaluated three different AI phone ordering companies, but none met our expectations during the initial testing phase. That changed with Palona. Their deep understanding of AI and dedication to building a system that feels natural and trustworthy for customers really stood out. Throughout our development process, the Palona team has been flexible, responsive, and committed to adapting its system to fit our operations.” — Ali Ghassabian, Vice President, Pizza Guys, 95+ locations
Built for the Pizza Industry
Pizza Cloud understands the unique demands of pizza operations—high call volume during peak times, complex order customization, delivery coordination, and the need for systems that work reliably when stakes are highest.
By partnering with Palona, they’re offering their customers voice AI that’s been proven in high-volume pizza restaurant environments, handles pizza-specific ordering complexity, and integrates seamlessly with the phone systems operators already trust.
Whether you’re running a single location or managing multiple stores, the combination of Pizza Cloud’s infrastructure and Palona’s AI creates a communication system that scales with your business without adding operational complexity.
Learn More
Interested in how AI and better communication systems can remove friction from your daily operations and improve your pizzeria?
Reach out at info@palona.ai or book a time to talk about what modernizing your pizza communications could look like.
Maria Zhang
CEO, Palona AI
