From “Hi” to high ROI, increase every order with Palona AI
Our AI doesn't just take orders; it increases them. With one number for voice, text order and conversational SMS marketing, Palona AI consistently upsells, drive orders and AOV through a delightful ordering experience powered by most advanced generative AI technology.
PARTNERS WITH:
IN THE PRESS:
Voice technology that honors tradition.
Low latency, highly accurate, and fully customizable.
Two Languages, One Charming Agent.
¿Prefieres en español? No hay problema.
Palona’s agent handles orders, answers questions, and makes smart suggestions — all in fluent Spanish. From personalized upsells to flawless order accuracy, Spanish-speaking customers get the same seamless, high-performing experience every time.
No More Missed Orders. No More Missed Opportunities.
Palona AI agents are your star salespeople — always upselling, delightfully conversational, and designed to match your brand’s unique vibe. With one number for both calls and texts, they guide every order from craving to checkout, in English or Spanish, boosting check sizes without adding headcount.
Talk to us
RECLAIM YOUR MARGINS
Increase average order value with individualized upsells that feel personal and gently persuasive.
RETAIN YOUR CUSTOMERS
Provide 24/7 VIP experiences that turn one-time buyers into life-long fans.
REPRESENT YOUR BRAND
Maintain brand cohesion across every customer touchpoint to strengthen customer-brand connection.
Why your customers will love the Palona Experience
Palona AI is the smart sales companion for busy restaurants. It speaks your brand's language, handles complex customizations, and suggests high-conversion add-ons based on purchase history and preferences. It's your best host, best cashier, and best upseller — rolled into one.
Schedule a callIntegrate your POS and menu
Dynamically and seamlessly sync catalog & pricing information for real-time accuracy.
Customize your brand voice and upsell logic
Create curated user experiences that match tone and optimize revenue.
Watch orders grow with zero added complexity
Launch effortlessly and scale up with no added overhead.
Testimony
"As Pizza My Heart grew from 1 to 28 locations, I created the character Jimmy the Surfer to embody our brand. Palona AI brought him to life in a way that just makes me smile - which I never expected from an AI.
That level of personality, convenience, and customer relationships is what we dreamed of from the very start, but is so hard to maintain as we grow."
- Chuck Hammers, CEO of Pizza My Heart.
Features
One Number for Voice, Text & Marketing
Let customers order by text or voice — all through a single number. Use that same line to send offers, rewards, and reminders that keep orders coming.
Conquer Cravings with Smart Suggestion
Every order is an opportunity. Our agents remember preferences and past orders, suggesting high-conversion add-ons tailored to each customer, subtly growing AOV with precision.
Flawless Custom Ordering
Variations, topping modifiers, and special requests, handled with 95%+ accuracy. Processing complex orders has never been more frictionless and reliable.
Stress-Free Operational Scalability
Palona AI scales on demand, reducing costs of training additional staff. From 1 call to 500, our agents can handle it all without downtime or reduction in quality.
Bilingual Support: English or Spanish
Customers can order in English or Spanish. Our agents respond naturally in either language, serving customers to their convenience and delight.
Why Partner with Palona?
- •
Backed by a World-Class Research Team
Built by industry experts with cutting-edge AI insights.
- •
Drastically Benchmarked Against Market Solutions
We test rigorously to ensure you're getting the best-in-class performance.
- •
Seamless Onboarding into Your Workflow
Quick, hassle-free integration with your existing systems.
- •
Simple First-Mover Program
Get early access, priority support, and tailored setup.
Reach out