From "Hi" to high ROI, increase every order with Palona AI
Palona AI doesn't just take orders — it fills seats, increases AOV, and never misses a sale.
One number for voice, text, reservations, and conversational marketing keeps your brand humming and your tables full — all powered by the most advanced generative AI in food service.
No extra staff. No missed orders. No empty tables.
Your Pizza Guy Is Now AI.
You've probably encountered AI-powered customer service chatbots. Now say hello to AI salespeople.
RECLAIM YOUR MARGINS
Increase average order value with individualized upsells that feel personal and gently persuasive.
RETAIN YOUR CUSTOMERS
Provide 24/7 VIP experiences that turn one-time buyers into life-long fans.
REPRESENT YOUR BRAND
Maintain brand cohesion across every customer touchpoint to strengthen customer-brand connection.
Features
One Number, Total Coverage for Voice & Text
Ordering, reservations, waitlists, SMS marketing — all in one.
When customers call, text, or respond to a campaign, Palona's on it. Whether handling a last-minute table request or launching a promo, the same phone number supports it all with speed, clarity, and polish.
- Streamlined communication over voice and text
- Maximize covers and reduce no-shows
- Convert outreach to revenue instantly
Persuasive + Accurate + Secure = Profitable
Complex orders, upsells, cross-sells, and full order visibility.
Palona AI guides customers, handles substitutions and special requests, and upsells with just the right nudge — all while processing secure payments through your POS and sending order updates.
- Increase AOV with proactive suggestions
- Cut food waste with 95%+ order accuracy
- Order tracking builds trust and retention
Multilingual, Multichannel, Always On-Brand
English, Spanish, and more in your brand tone of voice.
Our agents don't just translate — they communicate. From phone calls to DMs, customers get the same branded experience in their language of choice.
- Expand access to customers across demographics
- Build loyalty across language lines
- Maintain consistent brand expression at scale in your local accent
Seamless Setup. Real-Time Sync. Zero Headaches.
Palona plays nicely with your existing workflow, making setup simple and stress-free.
From real-time sync with your POS to brand-consistent upselling and customization, our AI gets up and running fast — becoming your best host, cashier, and upseller in one.
Integrate your POS and menu
Dynamically and seamlessly sync catalog & pricing information for real-time accuracy.
Customize your brand voice and upsell logic
Create curated user experiences that match tone and optimize revenue.
Watch orders grow with zero added complexity
Launch effortlessly and scale up with no added overhead.
Testimony
"As Pizza My Heart grew from 1 to 28 locations, I created the character Jimmy the Surfer to embody our brand. Palona AI brought him to life in a way that just makes me smile - which I never expected from an AI.
That level of personality, convenience, and customer relationships is what we dreamed of from the very start, but is so hard to maintain as we grow."
- Chuck Hammers, CEO of Pizza My Heart.
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