About Us

Inventing the next generation of customer care

Palona makes delivering warm, personalized service effortless at scale. We imagine a future where every digital interaction feels like being welcomed by a trusted friend—seamless, genuine, and always tailored to you.
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Our Mission

Deliver digital hospitality by making every
customer interaction feel effortless.

Our Team

Meet the Team

Portrait of Maria Zhang

Maria Zhang

Former VP of Engineering at Google, VP/GM of the AI for Products group at Meta, and CTO of Tinder. Maria also founded Alike, acquired by Yahoo in 2013.

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Steve Liu

Former Chief Scientist at Samsung AI Center and Tinder. Tenured professor at McGill University; Associate Academic Member at MILA; Fellow of the Canadian Academy of Engineering; Fellow of the IEEE; Chair of ACM SIGBED. Steve authored/co-authored over 390 papers in top referenced computer science publications.

Portrait of Tim Howes

Tim Howes

Co-Inventor of LDAP, the internet directory protocol. Co-founder of LoudCloud and OpsWare (sold to HP in 2007 for $1.65B). Former CTO at Netscape and HP Software. Rockmelt Co-Founder and CTO. Most recently led Developer Productivity at Meta AI Infrastructure.

Careers

Join us

Our team is growing! If you are interested in joining us to advance the AI technology, accelerate the adoption and deliver impact to many businesses and customers, come talk to us.

Apply for a role