Capture Every Call, Not Just the Ones You Have Time For

Success has a sound: your dining room buzzing with conversation, your kitchen humming with precision, your phone ringing with opportunity.

Right now, you're only capturing two out of three.

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The Rush Shouldn't Cost You Revenue

The Rush Shouldn't Cost You Revenue

Your busiest shifts—the ones that drive sales and profits—are when phone calls become operational burdens. Your team can't answer calls while managing tables and maintaining the guest experience that keeps customers loyal.

Every unanswered call trains customers to find alternative restaurants.

Palona Hosting was built for exactly this moment. Our AI answers every call during rush—naturally, professionally, in your brand's voice—while your team stays focused where they belong: with your guests.

The Palona Solution

Voice AI integrates with your operations, handling calls like your best-trained team member while your staff focuses on hospitality.

Watch Real Restaurant Operations in Action with Cali BBQ's Shawn AI

This is our AI in action. Notice the natural conversation flow and seamless upselling that sounds exactly like how their trained staff would handle it.

The Palona Solution

Voice AI integrates with your operations, handling calls like your best-trained team member while your staff focuses on hospitality.

This is our AI in action. Notice the natural conversation flow and seamless upselling that sounds exactly like how their trained staff would handle it.

Watch how Cali BBQ's AI handles real orders with the same warmth and expertise their in-person team delivers.

The Palona Solution

Voice AI integrates with your operations, handling calls like your best-trained team member while your staff focuses on hospitality.

Watch Real Restaurant Operations in Action with Cali BBQ's Shawn AI

This is our AI in action. Notice the natural conversation flow and seamless upselling that sounds exactly like how their trained staff would handle it.

Core Capabilities

Answering

For Answering Every Call at All Times

  • Answers every incoming call instantly—24/7, even when you're closed.

  • Handles customer questions, provides menu information, and routes complex inquiries appropriately.

  • Sounds authentically like your brand, maintains natural conversation flow, and ensures no opportunity goes unanswered.

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Ordering

For End-to-End Order Handling

  • Takes complete phone orders with full customization handling—dietary restrictions, modifications, special requests, natural upselling.

  • Sends orders directly to your POS and kitchen display systems.

  • Processes payments, confirms timing, and provides customers with accurate order summaries.

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Reservation & Waitlists

For Seamless Table Management

  • Books reservations across your available inventory, manages real-time waitlist updates, and answers timing questions.

  • Integrates with OpenTable, Yelp Reservations, and major reservation platforms.

  • Confirms party size, special occasions, and preferences and operates 24/7, even outside business hours.

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Implementation That Doesn't Disrupt Service

Implementation That Doesn't Disrupt Service

Step 1: Plug In and Play

We connect to your current POS, reservation system, and kitchen displays. Toast, Square, Yelp, and more—we work with what you've got. No workflow disruption.

Step 2: Make It Yours

We learn your menu, your brand voice, your specific workflows. The AI sounds like your team trained it personally—because in a way, they did.

Step 3: Flip the Switch and Go Live

Implementation in days. Minimal staff retraining. You're answering every call while your team stays focused on hospitality.

Step 1: Plug In and Play

We connect to your current POS, reservation system, and kitchen displays. Toast, Square, Yelp, and more—we work with what you've got. No workflow disruption.

Step 2: Make It Yours

We learn your menu, your brand voice, your specific workflows. The AI sounds like your team trained it personally—because in a way, they did.

Step 3: Flip the Switch and Go Live

Implementation in days. Minimal staff retraining. You're answering every call while your team stays focused on hospitality.

Step 1: Plug In and Play

We connect to your current POS, reservation system, and kitchen displays. Toast, Square, Yelp, and more—we work with what you've got. No workflow disruption.

Step 2: Make It Yours

We learn your menu, your brand voice, your specific workflows. The AI sounds like your team trained it personally—because in a way, they did.

Step 3: Flip the Switch and Go Live

Implementation in days. Minimal staff retraining. You're answering every call while your team stays focused on hospitality.

Now, when a customer calls CaliBBQ, they're not talking to some call center in another country. Whether it's one or one thousand customers, they have a conversation with me, using my own voice, giving them the best hospitality experience possible.

– Shawn Walchef, Cali BBQ founder

Now, when a customer calls CaliBBQ, they're not talking to some call center in another country. Whether it's one or one thousand customers, they have a conversation with me, using my own voice, giving them the best hospitality experience possible.

– Shawn Walchef, Cali BBQ founder

Ready to End Phone Chaos?

Most restaurant operators know this problem intimately—you've lived it every busy shift. The question isn't whether you need a solution. It's whether you're ready to implement one that actually works without disrupting what you've built.

Try free

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Ready to End Phone Chaos?

Most restaurant operators know this problem intimately—you've lived it every busy shift. The question isn't whether you need a solution. It's whether you're ready to implement one that actually works without disrupting what you've built.

Try free

View plans

Common Questions from Restaurant Operators

Common Questions from Restaurant Operators

Get answers to the most common questions about Palona AI and how it can transform your restaurant operations.

What happens when the AI encounters something it can't handle?

Seamless escalation to your team with full context transfer. Your staff never feels caught off-guard.

Will this work with our POS system?

We integrate with all major restaurant systems. If you're using something unique, we'll work with you.

How do we know if customers will accept AI?

Call our number right now: 1-8338-PALONA. Experience the quality yourself, then imagine your customers having that same experience.