Voice AI
Answer every call. Capture every order.
Palona AI
In call · (415) 555-0142
Capture every call.
Palona picks up from the first ring, in your restaurant's own voice, so no order ever goes to voicemail.
Answers every call
Every inbound call is answered 24 hours a day, including nights, weekends, and holidays.
Sounds like your restaurant
We clone your brand's voice, so callers hear your restaurant, not a generic script. Most never realize they spoke to AI.
Handles orders
Collects orders, answers questions, books reservations, and intelligently upsells.
Friday dinner rush
All lines
Pickup order
7:02 PM
Hours and parking
7:03 PM
Table for six
7:03 PM
Answered in your restaurant's own voice
Built with emotional intelligence.
Palona knows when to pass to a human, is multilingual, and screens spam calls.
Knows when to pass to a human
When a caller needs a person, Palona hands off cleanly with the full context, so nothing gets repeated.
Multilingual
Currently operating in English, Spanish, and Mandarin. More languages are available upon request.
Filters spam and robocalls
Junk calls are screened out automatically, so your team is never pulled off the floor for a wrong number.
How each call was handled
Live¿Tienen mesa para seis esta noche?
My order came to the wrong address and I am upset.
Auto-dialer · merchant services offer
Never miss a phone order.
Palona takes the full order over the phone and sends it straight to your POS, then collects payment before pickup.
Takes the full order by phone
Items, modifiers, pickup time. The whole order is captured in the conversation, exactly as the guest wants it.
Sends orders straight to your POS
Every order lands in your existing POS with no staff involvement and no new hardware to manage.
Collects payment
Payment is collected via text, before the customer arrives.
Order in progress
Pickup 7:00 PMThe Results
Based on real outcomes our clients have seen.
$9,300in phone orders sent straight to the POS (3 locations, 24 days)
Palona takes the whole order on the call and drops it into the POS the way a staff member would enter it. Nobody retypes a ticket, and nothing gets lost between the phone and the kitchen.
140
orders placed
$66.42
average ticket
585
items rung up
Works with your existing technology.
Palona connects directly to your POS and tech stack.
Adora
Discover what Voice AI can do for your operations.
Get a personalized consultation from our experts.
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