Drive revenue with upselling and delightful AI sales agents.
Food & Beverage
Turn every craving into higher AOV.
D2C
Turn interest into revenue, automatically.
Lifestyle
Strengthen customer loyalty and retention.
AI-generated video
Bring your brand to life with on-brand, on-demand video.
PARTNERS WITH:
Voice technology that honors tradition.
Low latency, highly accurate, and fully customizable.
Two Languages, One Charming Agent.
¿Prefieres en español? No hay problema.
Palona’s agent handles orders, answers questions, and makes smart suggestions — all in fluent Spanish. From personalized upsells to flawless order accuracy, Spanish-speaking customers get the same seamless, high-performing experience every time.
Built for Sale.
Trained to Represent.
Palona’s AI agents deliver emotionally intelligent, subtly persuasive conversations that boost revenue and customer satisfaction at scale. Always helpful, always human, always on-brand.
AS SEEN IN:
RECLAIM YOUR MARGINS
Skip the high fees of third-party help and secure every customer order during peak hours.
RETAIN YOUR CUSTOMERS
Provide 24/7 VIP experiences that convert one-time buyers into life-long fans and increase LTV.
REPRESENT YOUR BRAND
Maintain brand identity across every customer touchpoint to strengthen customer-brand connection.
How Palona Works
Palona AI is your upselling sales specialist — integrating directly with your website, POS, product catalog, and social channels to deliver seamless, 24/7 conversational ordering and service.
Schedule a callConnect Your Menu or Product Catalog
Fast, easy, and secure. Our team handles onboarding and integration, all within your existing workflow.
Customize Your Agent
A surfer who loves pizza? A hunter owl that traps mice? Through our Agent Academy, create an agent that looks, sounds, and talks like your brand.
Choose Your Channels
SMS, chat, DMs — wherever your customers are, our agents are there. Select the touchpoints that matter most and engage your audience across every channel that counts.
"I've always wanted to personally connect with every customer. Palona has made that possible with the Wyze Wizard AI Agent, delivering the curated, personalized buying journey I wish I could give every customer myself."
- Yun Zhang, co-founder and CEO of Wyze.
Features
Persuasively Precise
- Built-in Smarter Selling: Agents know when to upsell and cross-sell naturally, boosting average order value without sounding sales-y.
- Best Industry Accuracy: With 93.3% voice and 95% text order precision, our agents reduce costly mistakes and returns while maximizing satisfaction.
- Handles Complexity with Ease: Whether it’s custom or complex requests, our agents handle orders smoothly with fewer human escalations.
Consistently Seamless
- Individualized Interactions: Learning from every exchange, our agents deliver individual experiences that make customers come back, decreasing churn rate.
- Omnichannel Conversations: Our agents meet customers where they are—SMS, chat, or DMs—and carry the conversation seamlessly across channels to increase customer acquisition.
- On-Brand, Every Time: Whether your tone is bold, polished, or playful, our agents mirror it perfectly, making your brand come to life at every touchpoint.
Operational Efficiency
- Effortlessly Scalable: From 1 customer to 500, our agents handle volume spikes without downtime, slow responses, or loss of quality.
- Seamless Integration: Our agents connect easily with your POS or inventory in real time; no manual updates or data gaps.
- Operational Cost Reduction: No more overstaffing or retraining. Our agents scale with you, delivering consistent performance year-round.
“As Pizza My Heart grew from 1 to 28 locations, I created the character Jimmy the Surfer to embody our brand. Palona AI brought him to life in a way that just makes me smile - which I never expected from an AI.
That level of personality, convenience, and customer relationships is what we dreamed of from the very start, but is so hard to maintain as we grow.”
- Chuck Hammers, CEO of Pizza My Heart.
Why Partner with Palona?
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Backed by a World-Class Research Team
Built by industry experts with cutting-edge AI insights.
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Drastically Benchmarked Against Market Solutions
We test rigorously to ensure you're getting the best-in-class performance.
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Seamless Onboarding into Your Workflow
Quick, hassle-free integration with your existing systems.
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Simple First-Mover Program
Get early access, priority support, and tailored setup.
“Our Palona agent, Jen, has become our new best friend - she’s able to answer customer questions in such an authentic, kind, and helpful way, it really blows our minds. Even sensitive topics like ‘is there an age limit to the therapies?,’ Jen handles these topics in such a human way! ”
- David Semerad, CEO of MINDZERO.
research
Benchmarking Pizza Ordering AI Agents
By Professor Steve Liu and Alex Chen, PhD
Why wait?
Talk to us to learn more.
company
Our Mission
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