Bring your brand to life.
Make your customers fall in love.

PRODUCT

Create your
Employee of the Century.

Chatbots are cavemen. Palona’s AI Agents are the next stage of evolution. Our AI Agents learn about each individual customer, adapt to their needs, and sell with precision and joy.

Using Palona, businesses are able to quickly create customized AI that combines virtuoso sales skills with 24/7 availability, unlimited capacity, and infinite patience.

Boost Conversion, Inspire Loyalty.

Deeply empathic, delightfully conversational, and highly persuasive, your custom AI Agent comes carefully tuned to convert visitors into buyers and buyers into brand loyalists.

"I've always wanted to personally connect with every customer. Palona has made that possible with the Wyze Wizard AI Agent, delivering the curated, personalized buying journey I wish I could give every customer myself."

- Yun Zhang, co-founder and CEO of Wyze.

Meet customers where they are.

Some customers want to just text someone and place an order. Others want to visit your site and interact there.

Palona Agents will greet your customer wherever they want to engage, be it text, voice, web widget, IOS, Android, and social media (Instagram DMs).

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“As we grew Pizza My Heart from 1 to 28 locations, I created the character Jimmy the Surfer to embody our brand. Palona AI brought Jimmy to life in a way that just makes me smile - which I never expected from an AI. Now, Jimmy helps my customers order pizza by talking to them directly. That level of personality, convenience, and customer relationships is what we dreamed of from the very start, but is so hard to maintain as we grow.”

- Chuck Hammers, CEO of Pizza My Heart.

Surprise and delight.

See real users’ first experience with Palona AI.

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“Our Palona agent, Jen, has become our new best friend - she’s able to answer customer questions in such an authentic, kind, and helpful way, it really blows our minds. Even sensitive topics like ‘is there an age limit to the therapies?,’ Jen handles these topics in such a human way! ”

- David Semerad, CEO of MINDZERO.

RESEARCH & TECHNOLOGY

Under the Hood

Brand Consistency

Through a quick onboarding rooted in a customer's existing knowledge base, Palona Agents handle thousands of conversations while staying true to a brand's voice, principles, and practices.

Persuasiveness

Like a great salesperson, Palona Agents look for the "pitch perfect" moment to proactively upsell and cross-sell, suggesting the right product or service in an engaging, and value-added way - not only improving immediate sales, but brand loyalty and LTV.

High EQ

Palona Agents adapt empathically to dynamic conversations and consistently outperform both human staff and other AI solutions on industry benchmarks.

RESEARCH

Palona: Unlocking the Potential of Customer-Centric AI Agents in Sales

Large Language Models Enhanced with Emotional Intelligence, Human-Likeness, and Persuasiveness

By Professor Steve Liu and Alex Chen, PhD

Learn More

Why wait?
Talk to us to learn more.

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COMPANY

Our Mission

“We have pioneered Generative AI technology to help businesses grow by giving them AI that breathes life into their brands. Palona will replace the shopping ‘doomscroll’ with a delightfully friendly and individualized experience that builds relationships,” said Maria Zhang, CEO and co-founder of Palona. “Building relationships with customers requires a precise mix of human skills that even the best salespeople train for years to achieve. We captured that skillset and turned it into models and actions our AI Agents can consistently perform.”

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