CALL FORWARDING AND CALL TRANSFER

Smarter Hospitality with Seamless Call Management Built In

WHAT IT DOES

Seamless Call Management with AI

Palona's Call Forwarding and Call Transfer feature allows merchants to forward their phone lines to our AI agent. When customers call a restaurant's number, our AI assistant answers the call. For inquiries that require human assistance or cannot be resolved by the AI, the system can seamlessly transfer the call to restaurant staff.

WHY IT MATTERS FOR RESTAURANTS

Efficient Call Handling for Better Operations

In the fast-paced restaurant environment, efficient call handling directly impacts guest satisfaction and operational efficiency.

Handle Calls Efficiently

Efficiently handles calls during busy periods, reducing wait times and improving customer experience with immediate AI assistance.

Free Up Staff

Frees up front-of-house staff from constantly answering phones, allowing them to focus on in-person guests and genuine hospitality.

Smart Call Routing

Ensures specialized inquiries (catering, large parties, dietary concerns) reach the right team member immediately with intelligent call routing.

Try It Yourself

Experience Hospitality-Driven AI Conversations

Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.

📞 1 (844) 726-1419

Call Vinny anytime to experience our AI host.

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?