SMS/TEXT AI AGENT

Smart, Branded Conversations on Text

The SMS AI Agent lets guests text your business number directly, whether they are placing an order, asking about hours, or checking the waitlist. Every message gets a fast, friendly reply, powered by Palona and customized to sound just like your brand.

What Guests Can Do Over SMS/Text

💬

Quick Questions

Get instant answers about hours, menu items, prices, and availability.

🛒

Place Orders

Order takeout or delivery through simple text conversations with payment processing.

📅

Book Reservations

Make, modify, or cancel reservations with confirmation and reminder texts.

🎯

Receive Promotions

Get personalized offers, daily specials, and loyalty rewards delivered directly.

📍

Track Orders

Get real-time updates on order status, pickup times, and delivery tracking.

💳

Secure Payments

Complete transactions safely with integrated payment processing and receipts.

GETTING STARTED

From Setup to Service

We take your voice, wrap it in your brand's personality, and connect it to your phone line. Within days, your AI agent is live and answering every call. No new hardware, no complicated installs, no tech headaches.

1. Build Your Agent

Pick the name, personality, and voice. Friendly dive bar energy or polished fine dining? You decide, we make it happen.

2. Go Live, Fully Connected

Forward your number, sync your POS, and your agent starts answering within minutes. Orders flow straight to your kitchen while your team focuses on guests.

3. Complete Order Orchestration

Payment captured, order fired to your POS, kitchen ticket printed—your agent handles the whole plate with zero human handoffs required.

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?