SOCIAL MEDIA AGENT INTEGRATION

Smart, Branded Conversations on Social Media

The Social Media Agent Integration connects your restaurant directly to customers on platforms they already use daily. It seamlessly handles inquiries, bookings, and orders across Facebook, Instagram, WhatsApp, and more—all powered by Palona's intelligent AI system.

What Guests Can Do Over Social Media

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Direct Messaging

Send DMs on Instagram, Facebook, WhatsApp to ask questions and get instant responses.

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Place Orders

Place complete orders including customizations and special requests.

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Book Through Social

Make reservations directly through social media conversations with confirmation.

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Menu Inquiries

Ask about menu items, prices, ingredients, and dietary options across platforms.

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Special Offers

Receive exclusive social media promotions and limited-time offers through messaging.

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Review Responses

Engage with automated, personalized responses to reviews and ratings.

Supported Platforms

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Instagram

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Facebook

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GETTING STARTED

From Setup to Service

We take your voice, wrap it in your brand's personality, and connect it to your phone line. Within days, your AI agent is live and answering every call. No new hardware, no complicated installs, no tech headaches.

1. Build Your Agent

Pick the name, personality, and voice. Friendly dive bar energy or polished fine dining? You decide, we make it happen.

2. Go Live, Fully Connected

Forward your number, sync your POS, and your agent starts answering within minutes. Orders flow straight to your kitchen while your team focuses on guests.

3. Complete Order Orchestration

Payment captured, order fired to your POS, kitchen ticket printed—your agent handles the whole plate with zero human handoffs required.

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?