ESCALATION AND MONITORING

Real-time Restaurant Oversight with Intelligent Alert Management

Escalation and Monitoring

WHAT IT DOES

Intelligent Issue Detection and Resolution

Palona's Escalation and Monitoring system automatically detects issues in guest interactions and routes them to the right team member for immediate resolution. This intelligent alert system identifies when conversations need human intervention, prioritizes urgent situations, and provides staff with complete context to resolve issues quickly. With real-time monitoring, restaurants maintain quality service standards even during peak hours.
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WHY IT MATTERS FOR RESTAURANTS

Preventing Lost Revenue and Service Failures

Restaurant teams can't afford to miss critical guest communications or service failures that impact the dining experience.

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Prevent Lost Revenue

Prevents lost revenue by catching and resolving issues before guests abandon their ordering process or reservation attempt.
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Reduce Staff Stress

Reduces staff stress by handling routine inquiries automatically while intelligently routing complex situations that require human expertise.
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Protect Reputation

Protects your restaurant's reputation by ensuring no urgent guest concern goes unaddressed, even during your busiest service periods.

Try It Yourself

Experience Hospitality-Driven AI Conversations

Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.

📞 1 (844) 726-1419

Call Vinny anytime to experience our AI host.

Contact Us

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Want to see how Palona can work for your restaurant?