ORDER CUSTOMIZATION

Smarter Hospitality with Personalized Ordering Built In

Order Customization

WHAT IT DOES

Personalized Ordering with Conversational AI

Palona's Order Customization feature empowers guests to personalize their food and beverage selections with intuitive, conversational AI. Guests can easily modify ingredients, specify cooking preferences, and add special requests—all through natural language interactions. This flexibility ensures every diner receives exactly what they want, enhancing satisfaction while reducing order errors.
Hero image

WHY IT MATTERS FOR RESTAURANTS

Eliminating Order Miscommunication

Order customization directly addresses critical pain points in the modern dining experience.

Placeholder

Eliminate Miscommunication

Eliminates miscommunication between guests and staff that leads to incorrect orders and wasted inventory, ensuring every order is exactly what the guest wants.
Placeholder

Reduce Staff Burden

Reduces the manual burden on servers who would otherwise need to record and relay complex modifications, allowing them to focus on genuine hospitality.
Placeholder

Enhance Guest Satisfaction

Enhances guest satisfaction by accommodating dietary restrictions, allergies, and personal preferences without friction or awkward interactions.

Try It Yourself

Experience Hospitality-Driven AI Conversations

Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.

📞 1 (844) 726-1419

Call Vinny anytime to experience our AI host.

Contact Us

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?