CONVERSATIONAL SMS MARKETING

Transform Customer Engagement with Two-Way Text Messaging

WHAT IT DOES

AI-Powered Two-Way Text Conversations

Palona's Conversational SMS Marketing enables restaurants to engage in natural, two-way text conversations with guests using AI-powered messaging. This solution allows restaurants to automate personalized marketing campaigns while maintaining authentic interactions that feel human-driven. By creating meaningful dialogues rather than one-way broadcasts, restaurants can significantly improve response rates, customer satisfaction, and ultimately drive more revenue through this high-engagement channel.

WHY IT MATTERS FOR RESTAURANTS

Beyond Traditional SMS Blasts

Traditional SMS marketing blasts have abysmal engagement rates as most messages going unanswered because they lack personalization and don't invite conversation. Palona's conversational approach changes that equation.

Eliminate Communication Friction

Eliminates the friction of one-way communications that frustrate customers and lead to opt-outs, creating a more positive brand experience.

Automate Personalized Follow-ups

Automates personalized follow-ups based on customer responses, freeing staff from manually managing text campaigns and ensuring consistent engagement.

Create Authentic Brand Experiences

Creates authentic brand experiences that make guests feel valued through contextual, relevant conversations that adapt to their preferences and history.

Try It Yourself

Experience Hospitality-Driven AI Conversations

Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.

📞 1 (844) 726-1419

Call Vinny anytime to experience our AI host.

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?