LOYALTY & COUPON HANDLING

Elevate Guest Relationships with Seamless Rewards Management

WHAT IT DOES

Intelligent Rewards Management

Palona's Loyalty & Coupon Handling system intelligently manages customer rewards programs and promotional offers through natural conversation. This feature automatically recognizes returning guests, applies appropriate discounts, and tracks loyalty points—all while providing a personalized experience that makes customers feel valued and encourages repeat business.

WHY IT MATTERS FOR RESTAURANTS

Solving Traditional Loyalty Program Challenges

Traditional loyalty programs often create friction—cards get lost, apps go unused, and staff struggle to manually track and apply rewards accurately. Palona solves these challenges.

Revenue Protection

Prevents revenue leakage from incorrectly applied or forgotten discounts and promotions, ensuring your business captures every opportunity while maintaining profitability.

Administrative Efficiency

Eliminates the administrative burden of manually tracking loyalty points, coupon redemptions, and program enrollment, freeing up staff time for guest interactions.

Enhanced Guest Relationships

Strengthens customer relationships by recognizing returning guests and personalizing their experience with relevant rewards, creating loyalty-building moments.

Try It Yourself

Experience Hospitality-Driven AI Conversations

Want to see how it feels in real life? Experience how Palona delivers hospitality-driven AI conversations for your guests. Call Vinny, our sample AI host, and experience how a restaurant guest would interact—via voice or text.

📞 1 (844) 726-1419

Call Vinny anytime to experience our AI host.

Serve Human Connection
with a Free Demo of Our AI.

Want to see how Palona can work for your restaurant?