Comcast Business Call Forwarding Instructions
Accessing the Web Admin Console
- 1Log in to your Comcast Business account at business.comcast.com
- 2Navigate to the "Voice" section in the main menu
- 3Select "Business Phone Features"
- 4https://business.comcast.com/support/article/voice/manage-call-forwarding-voiceedge-select/
Setting Up Call Forwarding
- 1Click on "Call Forwarding" from the features list
- 2Select the phone line you want to set up forwarding for
- 3Choose your preferred forwarding option:
- •Always Forward: Redirects all calls to another number
- •Busy Forward: Forwards calls when line is busy
- •No Answer Forward: Forwards calls when not answered
- •Selective Forward: Forwards calls from specific numbers
- 4Enter the destination phone number where calls should be forwarded
- 5Click "Save" to apply the changes
Managing Call Forwarding Settings
- 1To enable/disable: Toggle the switch next to the forwarding type
- 2To change forwarding number: Click "Edit" and enter new number
- 3To set ring duration: Adjust the "Number of Rings" setting (for No Answer Forward)
Important Notes
- •Changes take effect immediately
- •You can forward to any valid phone number, including mobile phones
- •Multiple forwarding types can be active simultaneously
- •Keep a record of your forwarding settings for future reference
Troubleshooting
- •Ensure the forwarding number is entered correctly with area code
- •Verify your changes are saved by refreshing the page
- •Contact Comcast Business Support if forwarding isn't working as expected