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Comcast Business Call Forwarding Instructions

Accessing the Web Admin Console

  1. 1Log in to your Comcast Business account at business.comcast.com
  2. 2Navigate to the "Voice" section in the main menu
  3. 3Select "Business Phone Features"
  4. 4https://business.comcast.com/support/article/voice/manage-call-forwarding-voiceedge-select/

Setting Up Call Forwarding

  1. 1Click on "Call Forwarding" from the features list
  2. 2Select the phone line you want to set up forwarding for
  3. 3Choose your preferred forwarding option:
  4. •Always Forward: Redirects all calls to another number
  5. •Busy Forward: Forwards calls when line is busy
  6. •No Answer Forward: Forwards calls when not answered
  7. •Selective Forward: Forwards calls from specific numbers
  8. 4Enter the destination phone number where calls should be forwarded
  9. 5Click "Save" to apply the changes

Managing Call Forwarding Settings

  1. 1To enable/disable: Toggle the switch next to the forwarding type
  2. 2To change forwarding number: Click "Edit" and enter new number
  3. 3To set ring duration: Adjust the "Number of Rings" setting (for No Answer Forward)

Important Notes

  • •Changes take effect immediately
  • •You can forward to any valid phone number, including mobile phones
  • •Multiple forwarding types can be active simultaneously
  • •Keep a record of your forwarding settings for future reference

Troubleshooting

  • •Ensure the forwarding number is entered correctly with area code
  • •Verify your changes are saved by refreshing the page
  • •Contact Comcast Business Support if forwarding isn't working as expected